So you need a helping hand, Great. Contact us via phone or e-mail. Information is below. You then be in touch with our live Michigan based support and customer service team. Our support team is available 24×7 via phone and e-mail for emergencies such as service outages and other critical services. Typical non-emergency support is provided Monday-Friday 8am-5pm. Our support portal is always available and includes helpful articles, our knowledge base, and ticket status.